Give your front desk a break, without missing a call
Vet front desks are understaffed, under constant pressure, and churning fast. Otofi handles the routine call volume (wellness bookings, refill requests, records, after-hours triage) so your CSRs can focus on the clients in front of them.
Sample Call
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The Cost of a Missed Call
What every unanswered call costs your business
vet clinics lose CSR staff annually to burnout from phone volume
Veterinary front desks are one of the highest-churn positions in healthcare. CSRs field hundreds of calls per day, most of them routine: wellness bookings, vaccine reminders, prescription refills, records requests. Every missed call is a pet owner who calls another clinic. And every CSR who burns out costs $5,000–10,000 to replace. Otofi handles the routine volume, keeps phones answered through turnover, and makes the job survivable for the CSRs who stay.
What Otofi Handles
Call types managed for veterinary clinics
Otofi is an AI phone agent that answers and makes calls for veterinary clinics, books appointments in ezyVet, AVImark, or Cornerstone, and routes true pet emergencies to your ER partner when needed.
Wellness and vaccine appointment booking
Books routine wellness exams, vaccine appointments, and annual checkups directly into the correct provider's PIMS schedule, collecting patient name, species, breed, and reason for visit.
Sick-visit triage → route, not diagnose
Asks structured questions to determine urgency ("Is your pet breathing normally? Eating and drinking?"). Routes potential emergencies to your designated ER partner immediately. Never diagnoses.
Prescription refill and food order requests
Captures medication name, pharmacy preference, and prescribing provider. Routes the request to the correct refill queue. Handles pet food orders if your clinic offers them.
Records and vaccination certificate requests
Handles requests for vaccination records, health certificates, and medical history. Routes to the appropriate staff member for fulfillment.
After-hours: office hours + ER referral
After-hours callers hear your office hours and are offered your designated emergency partner's number. The ER referral number and script are configured by the clinic owner.
Boarding and grooming inquiries
Answers availability questions and books boarding or grooming appointments if your clinic offers those services.
Vaccine due outreach
Places outbound calls to patients whose vaccines are coming due, offers a booking on the spot, and updates the PIMS when an appointment is confirmed.
Integrations
Connects to your veterinary clinics software
Reads live availability and writes bookings, notes, and outcomes directly into your tools -- during the call.
Native PIMS integrations read live doctor schedules and write appointments, refill requests, and patient notes directly, no double entry. Emergency routing numbers are configured at setup.
Inbound & Outbound
Coverage in both directions
Otofi vs. Your Current Setup
How Otofi stacks up
| Front desk / staff | Answering service | Otofi | |
|---|---|---|---|
| Monthly cost | $3,000–4,500/mo loaded (CSR) | $150–600/mo + per-minute overages | See pricing |
| Hours covered | Business hours only | 24/7 | 24/7 |
| Books directly into your software | Yes | No, takes messages only | Yes |
| Consistent script every call | Varies by staff member | No | Yes, every time |
| Handles outbound follow-up | When not busy | No | Yes |
Compliance & Control
What's recorded, who can listen, and how escalation works
Otofi never provides clinical advice, diagnosis, or treatment recommendations. Any caller describing a potential emergency (difficulty breathing, loss of consciousness, trauma, severe vomiting or diarrhea) is immediately referred to your configured emergency partner and/or directed to the nearest 24-hour emergency clinic. The ER referral script and partner number are configured by the clinic owner before go-live. Recording consent disclosures are set to your state's requirements. Veterinary practices are not subject to HIPAA, but Otofi's data handling follows equivalent security standards: call recordings are encrypted at rest and in transit, accessible only to authorized account users.
FAQ
