Every call answered. Every job booked. Even at 2 a.m.
An answering service takes a message. The job goes to whoever calls back first. Otofi books the slot on the first call, and follows up on every open estimate until it closes.
Sample Call
Hear how Otofi handles a home services call
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The Cost of a Missed Call
What every unanswered call costs your business
callers who reach voicemail call a competitor instead
In home services, speed wins the job. A caller with no heat at midnight or a burst pipe at 7 AM will hang up after two rings and call the next company on Google. An answering service that takes a message loses that customer to whoever answers live. Otofi answers every call, collects the job details, and books the time window, so by the time your competitor calls back, the slot is already on your board.
What Otofi Handles
Call types managed for home services
Otofi is an AI phone agent that answers and makes calls for HVAC, plumbing, electrical, and home service businesses, books jobs in ServiceTitan or Housecall Pro, and hands off emergencies to your on-call tech when needed.
New service request → book with full job details
Collects customer name, address, issue description, and preferred time window. Writes the job directly into ServiceTitan, Housecall Pro, or Jobber, no dispatcher touchpoint required for routine calls.
Emergency dispatch (no heat, burst pipe, gas smell)
Owner-defined emergency logic triggers an immediate call to your on-call technician. The customer hears an ETA and a callback name, they know help is coming.
Estimate follow-up outbound
Otofi calls customers who received an estimate but haven't responded, checks if they have questions, and moves them toward a booked job, before they call a competitor.
Maintenance-plan renewal calls
Works through your lapsed or expiring maintenance customers and books the renewal visit on the call.
"Where's my tech" ETA questions
Answers ETA inquiries by pulling real-time job status from your FSM and delivering a plain-language answer. No dispatcher time required.
Invoice and payment questions
Answers basic invoice questions from your approved scripts and transfers to your billing team for disputes or payment arrangements.
Review-request calls post-job
Calls customers 24 hours after job completion to confirm satisfaction and request a Google review, fully automated, owner-configured messaging.
Integrations
Connects to your home services software
Reads live availability and writes bookings, notes, and outcomes directly into your tools -- during the call.
Native integrations read open dispatch slots and write booked jobs directly into your FSM, including customer address, issue type, and time window. Zapier handles any downstream notifications or CRM updates.
Inbound & Outbound
Coverage in both directions
Otofi vs. Your Current Setup
How Otofi stacks up
| Front desk / staff | Answering service | Otofi | |
|---|---|---|---|
| Monthly cost | $3,000–5,000/mo (dispatcher or CSR) | $150–600/mo + per-minute overages | See pricing |
| Hours covered | Business hours only | 24/7 | 24/7 |
| Books directly into your software | Yes | No, takes messages only | Yes |
| Consistent script every call | Varies by staff member | No | Yes, every time |
| Handles outbound follow-up | When not busy | No | Yes |
Compliance & Control
What's recorded, who can listen, and how escalation works
Otofi records all calls; recording consent notices are configured to match your state's requirements (two-party consent states get an explicit disclosure at call start). Emergency escalation scripts (what the agent says, which number it calls, and in what order) are configured by you before go-live. TCPA compliance for outbound is your responsibility; consult counsel if your lists include customers you have not previously served. No HIPAA controls apply to home service businesses.
FAQ
