What changes when the phone tree goes
Two columns, same phone number. On the left, how calls work in most businesses today. On the right, the same call on Otofi.
Reaching the right person
"Press 1 for sales, press 2 for service" -- four levels deep, and most callers press 0 to escape it.
The caller says what they need in a sentence. The agent recognises the intent and routes on meaning, not keypresses.
After hours and overflow
Voicemail, or a queue staffed by whoever happens to be free. Peaks go unanswered.
Answered in seconds at 2pm or 2am, on the tenth simultaneous call as readily as the first.
Getting something done
The caller explains it once to the menu, again to the rep, and waits for a callback.
Booked, answered, updated, or emailed before the call ends -- the agent takes the action, not a note about it.
Knowing what was said
A duration in the phone bill. Notes typed from memory, if at all.
Recording, transcript, summary, score, and every action taken -- on every call, searchable.
Changing how calls are handled
A ticket to the telecom vendor, a prompt re-recorded, live next week.
Edit the playbook on a canvas. It is live on the next call.
What it costs to grow
More seats, more headsets, more training, and a licence per agent.
Volume doubles without a hire. Your team keeps the calls that need a human.
Common questions
Point one line at Otofi this week
No contract. No hardware. Keep your number. Set up in under an hour.
