Every department already runs on the phone
In a small or midsize business the phone is the front desk, the service desk, the sales desk, and the collections desk -- usually the same number, usually the same overloaded menu. Otofi gives each of those jobs an agent.
Front desk
The main line. Greeting, screening, transfers, and the messages nobody gets to.
Scheduling & service
Booking, rescheduling, confirmations, and the no-show calls that never go out.
Support
Order status, hours, returns -- asked a hundred times a week.
Sales
Inbound leads that ring out, callbacks that slip, follow-ups nobody logged.
Billing & AR
Invoice questions, payment plans, and past-due follow-up that eats an afternoon.
HR & staffing
Applicant screening, shift coverage, and the phone tag that goes with both.
Reminders & follow-up
Confirmations that go unsent and no-shows that cost you a slot.
Dispatch
Service calls that need to reach the right tech before the customer calls back.
Intake
New clients who call before they've filled anything out.
Renewals & retention
Subscriptions, contracts, and memberships that quietly lapse.
Lead follow-up
The callback that was going to happen after lunch, then after EOD, then tomorrow.
After-hours
Calls that come in at 10pm, on weekends, and on holidays.
Works with the tools you already use
Connect your calendar, inbox, and business stack. Every action the agent takes during a call -- booking, emailing, logging -- lands in the right system automatically.
Google Calendar
Book and confirm appointments directly from a call -- no manual entry.
Gmail
Send follow-up emails after every call -- automated, from your inbox.
SMTP
Route emails through your own mail server -- full deliverability control.
Zapier
Connect to 5,000+ apps -- CRMs, spreadsheets, Slack, and more.
Twilio
Enterprise-grade telephony for inbound and outbound calls at any scale.
Webhooks
Push call outcomes to any system in real time -- with retry and delivery logs.
Four steps, then your number is modern
Attach a knowledge base
Upload the documents the agent may answer from. It answers from those, or says it doesn't know.
Build a playbook
Lay out intents and the actions each one triggers -- book, answer, transfer, follow up.
Point your number at it
Forward the main line, or a department line. Outbound campaigns work a contact list on a schedule.
Read the outcomes
Recording, transcript, summary, score, and every action taken -- on every call.
