The host stand answers the phone, even during the rush
One missed private event inquiry is a $2,000–10,000 booking that went to the restaurant down the street. Otofi answers every call during service (reservations, event inquiries, hours questions) without pulling your host from the door.
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The Cost of a Missed Call
What every unanswered call costs your business
average value of a private dining or buyout booking
Private events are the highest-margin bookings in the restaurant business. A corporate dinner for 40 or a rehearsal dinner buyout represents $3,000–15,000 in revenue (and the person inquiring is calling three or four venues. The first GM who calls back gets the booking. During a Friday dinner service, no one is answering the phone. Otofi captures every private event inquiry and immediately notifies your events manager) so you're calling back in minutes, not the next morning.
What Otofi Handles
Call types managed for restaurants & hospitality
Otofi is an AI phone agent that answers and makes calls for restaurants and hospitality businesses, takes reservations in OpenTable or Resy, captures private event inquiries, and hands off to staff when needed.
Reservations (party size, time, occasion, allergies)
Books reservations directly into OpenTable, Resy, or SevenRooms, collecting party size, preferred time, special occasion, and any dietary restrictions or allergies.
Private event and catering inquiry capture
Captures inquiry details (event type, date, party size, budget range, contact information) and immediately notifies your events manager for a personal callback. One missed inquiry is a $5,000+ booking.
Waitlist and "how long tonight?" answers
Answers real-time wait time questions and adds callers to the waitlist, without pulling the host from the door during a Saturday rush.
Hours, location, parking, dress code, and FAQs
Answers the most common pre-visit questions from your approved knowledge base, the ones that don't need a human but still take 2 minutes each to answer.
Menu and allergen questions, confirmed by staff
Answers menu and allergen questions from owner-provided data, with a clear "please confirm with your server" disclaimer for any serious allergy.
Reservation confirmations and no-show follow-up
Places confirmation calls or messages 24 hours before reservations. Follows up with no-shows to rebook or free the table.
Hotels: room availability handoff, late check-in, amenity questions
For boutique hotels, answers amenity questions, handles late check-in coordination, and connects guests to the front desk for availability and pricing.
Integrations
Connects to your restaurants & hospitality software
Reads live availability and writes bookings, notes, and outcomes directly into your tools -- during the call.
Reservation integrations read real-time availability and write bookings directly. Tripleseat integration routes private event inquiries to your events pipeline automatically.
Inbound & Outbound
Coverage in both directions
Otofi vs. Your Current Setup
How Otofi stacks up
| Front desk / staff | Answering service | Otofi | |
|---|---|---|---|
| Monthly cost | $3,000–4,500/mo (host/reservationist) | $200–700/mo (takes messages only) | See pricing |
| Hours covered | Business hours only | 24/7 | 24/7 |
| Books directly into your software | Yes | No, takes messages only | Yes |
| Captures private event inquiries | When someone is available | Basic message only | Full inquiry + instant notification |
| Answers during dinner service | Rarely, host is busy | Yes | Yes, always |
Compliance & Control
What's recorded, who can listen, and how escalation works
Allergen information is a safety matter. Otofi answers allergen questions only from the specific menu data you provide, and always includes a disclaimer directing guests to confirm with their server before ordering. Otofi will not improvise on allergen information. Recording consent disclosures are configured at setup. No PHI is involved in restaurant operations. For event catering that involves special dietary accommodations, the events manager review step is essential, Otofi captures inquiries but does not commit to accommodations on your behalf.
FAQ
