Book every trial. Keep every member.
Most studios lose leads between the form and the first class. Otofi calls every new lead within 60 seconds, books the intro class on the spot, and re-engages members who've stopped showing up, without any staff lifting a finger.
Sample Call
Hear how Otofi handles a gyms & fitness studios call
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The Cost of a Missed Call
What every unanswered call costs your business
of fitness trial leads never make it to their first class without follow-up
Someone fills out a trial class form, gets a confirmation email, and then life happens. Without a follow-up call, 60% of form leads never show up. The ones who do show up and take their first class convert to membership at 3–5x the rate of cold leads. Otofi calls every form lead within 60 seconds of submission and books the class on the call, turning a form fill into a booked intro session before they forget why they signed up.
What Otofi Handles
Call types managed for gyms & fitness studios
Otofi is an AI phone agent that answers and makes calls for gyms and fitness studios, books intro classes in Mindbody or Mariana Tek, and follows up with trial leads and lapsed members when needed.
Trial and intro class booking
Books the first class with the right instructor at the right time (directly into Mindbody, Mariana Tek, or Glofox) during the follow-up call.
Instant outbound to web and Meta leads
The moment a trial form is submitted, Otofi calls. Reaching a lead within 60 seconds converts at 5–10x the rate of a next-day callback.
Membership pricing from approved sheet
Answers membership pricing questions using only your approved rate sheet. Transfers to a staff member for any negotiation or custom pricing.
Class schedule and capacity questions
Answers schedule questions, class type descriptions, and real-time capacity, without pulling a staff member off the floor.
Freeze and cancellation requests → route or handle per policy
Handles freeze and cancellation requests per your configured policy. Routes to a staff member for anything requiring discretionary judgment.
Win-back calls to lapsed members
Works through a list of members who haven't checked in within your configured window and calls them with a re-engagement message and a booking offer.
Late-cancel and no-show follow-up
Follows up with late cancels and no-shows to rebook the class and reduce the pattern of missed sessions.
Integrations
Connects to your gyms & fitness studios software
Reads live availability and writes bookings, notes, and outcomes directly into your tools -- during the call.
Lead form integrations trigger a call within 60 seconds of form submission. Scheduler integrations read live class availability and write bookings directly.
Inbound & Outbound
Coverage in both directions
Otofi vs. Your Current Setup
How Otofi stacks up
| Front desk / staff | Answering service | Otofi | |
|---|---|---|---|
| Monthly cost | $2,800–4,000/mo (front desk) | $150–500/mo + per-minute overages | See pricing |
| Hours covered | Business hours only | 24/7 | 24/7 |
| Books directly into your software | Yes | No, takes messages only | Yes |
| Consistent script every call | Varies by staff member | No | Yes, every time |
| Handles outbound follow-up | When not busy | No | Yes |
Compliance & Control
What's recorded, who can listen, and how escalation works
Fitness operations do not involve PHI and are not subject to HIPAA. Otofi handles cancellation requests per your configured policy, several states (California, New York, others) have specific gym membership cancellation rules; your cancellation flow should be reviewed by counsel before go-live. TCPA compliance for outbound to form leads is your responsibility. Recording consent disclosures are configured at setup.
FAQ
