Never miss a new-patient call again
One missed new-patient call costs $500–1,000 in first-year value. Otofi answers every call, books into your PMS, and runs recall outreach, so every chair stays full.
Sample Call
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The Cost of a Missed Call
What every unanswered call costs your business
avg first-year value of one missed new-patient call
A new patient who books is worth $500–1,000 in year-one revenue. When that call hits voicemail during lunch or after 5 PM, they call the next practice on Google. Beyond new patients: one unfilled hygiene hour costs $150–250, and every short-notice cancellation that stays empty is direct profit lost. Otofi catches both, new-patient calls and last-minute gaps.
What Otofi Handles
Call types managed for dental practices
Otofi is an AI phone agent that answers and makes calls for dental practices, books appointments in Dentrix, Open Dental, or Eaglesoft, and hands off to staff when needed.
New patient booking with insurance capture
Collects name, date of birth, insurance carrier and member ID, and preferred appointment type before hanging up. Writes directly into your PMS schedule.
Emergency calls → same-day slot logic
Callers describing a chipped tooth, severe pain, or swelling are offered the first available same-day opening. If none exist, the agent escalates to your on-call line, it never gives clinical advice.
Recall and hygiene-overdue outreach
Otofi calls patients who are 3–6 months overdue for a cleaning, confirms a slot, and updates the schedule, without a single staff member picking up the phone.
Short-notice cancellation → ASAP list
When a patient cancels with less than 48 hours' notice, Otofi immediately starts calling down your ASAP list to fill the chair before the slot goes cold.
Insurance and payment questions
Answers common questions about accepted plans and payment options from your approved scripts. Transfers to billing staff for anything outside that scope.
Appointment confirmations and 48-hour reminders
Calls or texts patients 48 hours before their appointment. Captures confirmations and flags non-responses for staff follow-up.
Post-procedure instructions
Delivers owner-approved post-care instructions after extractions, fillings, or whitening treatments. Answers common follow-up questions; escalates anything clinical.
Integrations
Connects to your dental practices software
Reads live availability and writes bookings, notes, and outcomes directly into your tools -- during the call.
Native integrations read live availability and write appointments directly to your PMS, no double-entry. Zapier connections sync outcomes to any other tool in your stack.
Inbound & Outbound
Coverage in both directions
Otofi vs. Your Current Setup
How Otofi stacks up
| Front desk / staff | Answering service | Otofi | |
|---|---|---|---|
| Monthly cost | $3,500–4,500/mo loaded | $200–800/mo + per-minute overages | See pricing |
| Hours covered | Business hours only | 24/7 | 24/7 |
| Books directly into your software | Yes | No, takes messages only | Yes |
| Consistent script every call | Varies by staff member | No | Yes, every time |
| Handles outbound follow-up | When not busy | No | Yes |
Compliance & Control
What's recorded, who can listen, and how escalation works
Otofi operates in a HIPAA-ready configuration. Protected health information collected on calls (patient names, dates of birth, insurance details, appointment reasons) is handled under a Business Associate Agreement available on request. Call recordings are encrypted at rest and in transit; access is limited to authorized users in your account. Otofi never provides clinical advice. Any caller describing symptoms, pain, or a potential emergency is routed immediately to your designated on-call contact. Recording consent disclosures are configured to match your state's requirements before go-live.
FAQ
